Return Policy
60-Day Money-Back Guarantee
If you're not completely satisfied with your PureFlow Shower Filter, you can return it within 60 days of delivery. No hoops. No hassle.
How to return
Email us at help@petzenco.com with your order number and we'll take care of the rest. We aim to respond within 24 hours.
Return eligibility
- Product must be undamaged
- Must be in its original packaging
Once we receive your return, we'll inspect it within 14 business days and process your refund.
Refunds
Approved refunds are issued to your original payment method within several business days. Return shipping costs will be deducted from your refund.
Damaged or defective product
Contact us within 7 days of delivery and we'll send a free replacement immediately. No return needed.
Non-returnable items
- Gift cards
One last thing
Please reach out to us at help@petzenco.com before filing a dispute with your bank — we're always faster and easier to work with directly.